| Trinity Terminal Userguide |
User, manual, hicaps, eftpos, how-to, howto, how to, guide, instructions, verifone |
| HCF Userguide |
User, manual, how-to, howto, how to, guide, instructions, more for muscles program, |
| Phone System |
Overview of how the phone system works (incl transfering calls, voicemail, availability status) |
| Banking |
daily bank balancing and reconciliation in Xero, eft and hicaps |
| Conciliation |
workcover recociliation comission, WIC, what if workcover doesn't pay, outstanding accounts |
| Creating Adhoc Invoices |
How to create invoices for products only |
| Private Health |
Processing Private Health Payments |
| Booking in Private Patients |
Creating new appointments, and rebook existing patients |
| Creating New Patients (no appointment) |
How to create a new patient without making an appointment |
| Updating Patient Details |
Enter patient details from Client Registration Form |
| Taking payments |
Taking payments for Private Patients |
| Medicare Bookings |
Booking in Medicare (EPC) |
| Medicare Overview |
Submitting Medicare (EPC) on the hicaps terminal, charge for medicare, proces medicare |
| Medicare EPC check |
Check if a patient has used their care plans elsewhere, status of epc |
| Medicare Adjustment |
Application for bulk bill claim adjustment form (DB018), medicare error, wrong irn |
| Medicare Remittance |
Checking Medicare (EPC) Remittance |
| Medicare Error Codes |
Troubleshooting Medicare |
| Medicare Hicaps |
Submit Medicare invoices for payment via hicaps, send invoices to medicare |
| TAC Bookings |
Booking in TAC |
| TAC Remittance |
Checking TAC Remittance |
| TAC Above Rate Service Agreement |
Apply for above rate service agreement for TAC to be able to charge $100 per session |
| New TAC Patients |
How to create new TAC patients on Lanternpay |
| New DVA Bookings |
Booking in DVA patient, creating Nookal DVA, |
| DVA Submit Invoice |
Invoicing out a DVA patient, creating DVA invoice, Proda |
| DVA Overview |
What is DVA, DVA bookings, Department of Veteran Affairs |
| DVA Bookings |
What is DVA, DVA bookings, Department of Veteran Affairs |
| DVA Remittance |
Checking DVA Remittance in Proda |
| DVA Hospital Warringal Claims |
How to process Hospital invoices, hospital DVA Process, Remittance, lists, amnomalies, benefits |
| Episodic Bookings |
Bupa Episodic Booings and Ramsay Health |
| Workcover Bookings |
Booking in Workcover, epa/epb |
| Workcover Remittance |
Checking Workcover Remittance in emails |
| Patients Letters created in Nookal |
Printing Patients Letters created in Nookal |
| Adjusting Workcover EPA to EPB |
Ammending invoices when EPB rate should have been changed. |
| Woolworths Bookings |
Booking in Woolworths Appointments |
| Woolworths Invoices |
How to submit Woolworths bookings via Medisupport |
| FPES Bookings |
Pre-employment Checks |
| Lymphoedema |
What it is, treatment options and locations |
| Home Vists |
Booking in Home Visits |
| Exercise Physiology |
Booking in and Processing Exercise Physiology appointments |
| Myo Therapy Bookings |
Booking in Myo Therapy / Massage Appointments / dry needling, cupping, trigger points |
| Stride and Strength class |
What is Stride & Strength, who benefits, which clinics have it |
| Podiatry Bookings |
Booking in Podiatry Appointments and Payments, Pod EPC |
| Classes Bookings |
Booking patients in to variousGroup Classes |
| Phone Payments |
How to accept credit card payments over the phone, manual transactions |
| Medical Records |
How to prepare and invoice Medical Records |
| Medical Reports |
How to manage and invoice Medical Reports |
| Better Back Program |
What is BetterBacks and what discounts or benefits do you get with it? |
| Search Patients |
How to search and look up patients in Nookal |
| Admin Dress Code |
dress code, uniform, staff, clothes, business attire |
| Google Review Links |
advertising, promotion, embed links, email signature |
| Hydrotherapy |
Hydrotherapy locations, costs, and how to guide |
| TAC above award rate |
Apply for the TAC above award schedule fee rate |
| Copy and Paste |
Fun copy & paste ref of characters |
| Osteopath |
What is osteopathy, how can osteo help |
| Clinical Pilates |
Clinical Pilates overview for each clinic |
| Nookal Diary Notes |
How to add notes and change the colour in the Nookal diary |
| Nookal Physio Roster |
How to update Physio's Schedules in the Nookal roster diary |
| Nookal email documents |
How to send email documents to patients and insurers from within nookal |
| Merge patient files |
How to merge patient files (remove duplicated patients) |
| Create Dr's Details |
How to create new Dr's details in Nookal |
| Adding case details |
How to add case reference, injury numbers, Date of Injury (DOI) to Case Details |
| SMS alerts |
How to subscribe patients for sms alerts |
| GLAD Program |
How does the GLAD program work and what's included |
| Diabetes Program |
How does the Diabetes medicare program work and what's included |
| Patients Forms |
How to send patient forms via sms and email (registration and case history) |
| Prepare Certificates of Capacity |
How to prepare and charge for Certificates of Capacity (COC) |
| Prepare Physio Management Plans |
How to prepare Physio Management Plans (PMP) |
| Admin Time Off |
How to apply for time off (annual leave, days in lieu) |
| Stationary Orders - Hicaps |
How to order more paper receipt rolls through the Eftpos Terminal |
| Workcover Schedule Fees |
Link to Workcover Physiotherapy service fees current and past schedules |
